Wing Pole 280cm Aluminum

LIFETIME OWNERSHIP, OUR PROMISE TO YOU

Himalayan Gear submits all of its outdoor hard goods to the highest standards of engineering and testing to ensure long-lasting durability in even the most challenging outdoor conditions. Our company proudly stands behind the high quality of our products and our service to you.

If you have concerns about your product, we would be happy to hear from you and provide support whether this is your first use or your hundredth. If we find that the product did not meet our standards, we will repair it or replace it free of charge. In other cases, when an item has seen better days from regular use, we will provide the necessary repairs for a reasonable fee. Please understand that our warranty does not cover everyday wear and tear or damage due to product misuse. Common examples of wear and tear include scuffs/scratches, abrasions, faded colors, minor denting or accidental damage. These “imperfections” are badges of honor expressing the years of use and amazing memories created from connecting with people outdoors. We hope you join us in viewing these scuffs and scratches as a showcase of the rich history that you and your gear have shared. If you would like to review the legalese of our warranty policy.

Additionally, certain products have components that will experience high wear and will eventually degrade over time. While we design everything with the intention of lasting a lifetime, certain parts are expected to need a tune-up or replacement during their lifecycle. We are happy to offer a wide assortment of these high wear parts here, allowing you to self-service and get your gear back outside with minimal downtime. These items are not covered under warranty as they are expected to need replacement in line with their rate of wear from regular use. Please be sure to review the user manual for each product before use and reach out to our Customer Experience Team at any time if you have questions on setup, care, or maintenance.

WARRANTY OR REPAIR CLAIMS

For all product claims please complete our Product Service Request Form. Once our After Service Department receives this information, they will create a Claim Authorization (CA) number for you and share next steps.

If the domestic claim is subject to warranty, Himalayan Gear will be responsible for transportation and repair costs. For all other domestic repair claims, the customer will be responsible for shipping fees to our warehouse or repair partner.

At this time international customers are responsible for all shipping fees, customs, duties, and value added taxes for both warranty and repair claims.

For any questions about our Claims Program, contact our After Service Department at support@himalayangear.com

MAKING A RETURN OR EXCHANGE

Designed to pass on to the next generation, Himalayan Gear products are guaranteed for life. See below for details on processing returns or exchanges.

Standard Returns

Purchases made directly from himalayangear.com or any Himalayan Gear USA retail location may be returned or exchanged through our online portal or any Himalayan Gear USA retail location within 30 days of purchase. Items purchased through Himalayan Gear Dealer Partners must be returned to the original place of purchase.

Price adjustments on markdowns are honored within seven days of the original date of purchase and will be refunded via original form of payment. Discount codes must be used at the time of purchase and cannot be retroactively applied to orders that have already been submitted. At this time, Himalayan Gear does not offer price matching.

GENERAL RETURN REQUIREMENTS

• All items must be returned unworn, unused, and unwashed with original packaging and tags.
• Apparel must have all tags attached.
• Products must be shipped in appropriate shipping boxes. Products returned solely in product packaging or in improper shipping boxes may not be accepted.
• Himalayan Gear USA accepts returns of product shipped within the United States and Canada only*. 
• Himalayan Gear USA does not accept returns for items shipped internationally.
• All items marked final sale are not eligible for return or exchange.
• All in-store returns require original proof of purchase.

* For Canadian shipments, we require the customer to pay for shipping back to our warehouse.

To make a free return, please follow the link below to begin the return process.

ORDER CHANGES

We aim to get your gear to you as quickly as possible. Orders begin processing as soon as they are placed. We are unable to cancel or edit any part of an order once it’s been placed. If you have questions about an existing order, please e-mail support@himalayangear.com.

WARRANTY OR REPAIR CLAIMS

For information regarding warranty or repair claims please consult our Warranty & Repairs page.